Reference

delima jitu Privacy Policy for Your Account

Our Privacy Policy shows what account, device and wallet details we collect, why we use them and how you can ask about them.

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CONTACT ROUTE

Where To Ask About Your Privacy Policy

A clear contact path helps you resolve a privacy question without repeating your account story.

Account privacy request Ask about the personal details connected with your account, including phone verification records and…
Wallet record check For a DANA, OVO, GoPay or QRIS receipt question, provide the date, rail name…
Correction route Tell us which account detail needs correction or removal and why.
CONTROLLED ACCESS

Privacy Controls Across Your Account Journey

Privacy protection follows the moments where your account creates a record: registration, phone verification, mobile login, wallet selection and support contact.

What we collect

We may receive your account contact details, phone verification result, sign-in events, device or browser signals, support messages and payment references. The Privacy Policy links each category to a stated account or service purpose.

Why records are used

We use account and device records to maintain sign-in security, identify unusual access, match a payment status and answer your support request. We do not need your wallet PIN to check a DANA or QRIS reference.

Cookies and browsers

Cookies and similar browser storage can remember a session, protect a mobile login and measure page actions needed for the site to function. Your browser settings can restrict them, though some account steps may then need repeating.

Account security

Phone verification and sign-in checks help us confirm account access before sensitive changes. If a mobile device is shared, sign out after use and avoid saving your password in the browser.

Retention approach

We keep personal records for operational, security or legal reasons described by the Privacy Policy. When a purpose ends, we work to remove or anonymise the record unless another permitted reason requires continued retention.

Requests and updates

You can ask what personal data we hold, request a correction, raise a deletion question or ask how cookies are used. Include your account identifier so we can verify the request and respond accurately.

Privacy Policy Answers For Indonesian Accounts

These Privacy Policy answers focus on the records you create through account access, phone verification and local wallet references. If your question involves a specific DANA, OVO, GoPay or QRIS transaction, include its visible reference when you contact us so we can keep the response tied to the correct account.

It covers account details, phone verification, mobile browser and device signals, cookies, support messages and payment references. It also states why we use those records, how long they may remain and how to contact us.

Yes. The policy covers references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use those references to check status or receipts, not to request your wallet PIN.

Contact our support route with your account identifier and ask for a data access request. We may complete an account or phone verification step first, so personal details are not released to the wrong person.

Yes. State which detail is wrong, provide the corrected value and identify the account concerned. We can explain the next step, including any verification needed before changing contact or phone information.

Cookies or browser storage may keep a session active, support sign-in security and remember functional choices. You can adjust browser settings, but restricting cookies may require repeated login or phone verification steps.

Retention depends on the operational, security or legal purpose for the record. When that purpose ends, we work to remove or anonymise the data, subject to a permitted reason for keeping it longer.

Yes, available rights and account access depends on local law. Where local law permits, you can ask about collection, use, correction, deletion, cookies or retention through our support contact path.

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